Returns and Exchanges
Policy on Returns and Exchanges
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Item or Items need to be returned to the vendor in which the order was placed.
5After you have sent the return parcel, please inform the vendor by sending an email to the vendor/ shop owner.
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within 3 (three) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 3 (three) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 3 (three) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
Our return and refund policy is described above. According to e-commerce policies and laws, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 3 days of purchase.
